AFTER-SALES services
Our private nursing company is dedicated to your well-being, not only during the care process, but also afterwards. We understand the importance of after-sales services, which is why we are here to answer all your concerns. Our experienced team is here to assist you in all aspects related to the services obtained. Whether you have questions, concerns, or simply need additional assistance, we are here to listen and guide you. Your satisfaction and peace of mind are our priority, and we will do everything we can to provide you with an exceptional after-sales services.
Here are some examples:
Frequently requested AFTER-SALE services:
- The call is follows by the receipt of requests received from pharmacies, medical clinics or specialized clinics, in order to notify you of these and to offer you the various alternatives depending on the tests requested tests.
- Production of additional receipts in case of misplacement.
- Adapted method of communication, personalized according to the available and the needs of each person.
- Client teaching regarding the various follow-ups to be done.
Frequently requested AFTER-SALE services:
- Scheduling of appointments is possible in the short, medium and long term, according to the recommendations of your doctor.
- The call follows the report of a resumption (for different reasons) of a test (free of charge) and planning of this appointment.
- Searching for additional information according to the doctor's request or according to the client concerns.
TESTIMONIALS
Review
Wow!! I've known Josee and her team for years and I'm always very satisfied with their services, it's fast and efficient. Now, we are all subscribers to SPECIMEN Sante, my husband, my children, my parents-in-law and even my neighbours!!! And we all have the same comment, It's just wow!!
Ms. Villeneuve
Review
I have never experienced anything like it, impeccable service. Had my blood sample taken at a pharmacy in Two-Mountains and I was called back by Imane for a retake of a tube, given the importance of this test, Catherine came to take my sample for free at home and my doctor received it the same day. Thanks to the speed of their services, my doctor was able to detect what I had. I can rever thank you enough for all you do, you saved my life!!
Céline M.
Review
A work colleague suggested Catherin's services for my blood tests, because I had done research in different companies that attract us with their small $$, but add $$ for each additional request without counting $$ for urine tests and $$ for stool tests, that just makes no sense. I had 3 requests from different doctors and several urine and stool tests to do, I was discouraged!! When I called Catherine, the whole process was so simple with her and I couldn't believe the price $70 for everything. And the service she gave me was really great! It is guaranteed that I will always do business with Specimen Sante in the future and I recommend them to everyone.
J-F. an extremely satisfied customer!
Review
I went to the pharmacy to make an appointment for my mother's blood test, when I saw her family doctor come out with a cotton ball on his arm (clearly, he had just had a blood test done), turn around and say to the pharmacist: "Thank you for the excellent service." After having heard, from the mouth of a doctor, that this service is excellent, personally there is nothing to add!! I looked at the pharmacist saying:"Wow! OK!" And he came forward telling me that it was the 3rd doctor who has his semples taken here and he continued by asking me if I wanted an appointment? I said:" ABSOLUTELY!!"
Mariam B.
Review
Best service EVER!!! The nurse was available for any questions I had after my appointment. She even called me back a week later to get some news on my state of health. Iras really impressed with the follow-up she did. I've already had blood drawn elsewhere and no one has followed up. This is the difference between a truly professional and reliable service. I recommend SPecimen Sante without hesitation and see for yourself.
Patrice N.
Review
I did my blood test Monday morning at 06:45 a.m. and had an appointment with my doctor at 2:30 p.m. I told my doctor that I had my blood test done this morning, he told me the results won't come out. He looks and I saw his face with a surprised look!! And yes, the results were there! That's what I call FAST and EFFICIENT service. Thank you for your professionalism.
Bernard C.
Review
I have never received such efficient service anywhere else! Having the nurse's personal number and being able to get in touch with her by text message at 9 p.m. and being able to have an appointment the next morning at ny work is just exceptional. I've had this kind of services with Josee for 7 years, so I recommend her 200%.
Benoit L.
Review
When we talk about personalized home sampling, we ar taking about Josee, we are talking about SPECIMEN Sante! My parents were entitled to a visit from Chantal, my sister and her husband was Catherine and our house it's Josee!! The service is simply brillant, I am sod!! Thank's girls 😉.
Françis G.
Review
Life is so well done! I have been using Josee's services for years. But a few months ago my cell phone broke, I changed it but lost all my contacts, Anyways, to make a short story, a week later, I spoke with a friend ar work and one thing leads to another, she tells me that she had her blood test the day before and guess what, she is doing business with Josee!!! OMG, I couldn't believe it, it's a small world! Thank you life 🙏🏻 I entered her number and you know the rest 🤣!!
Marie-Claude et Geneviève lollll
Review
To begin with, I must say I have always been extremely afraid of needles. I had to have a blood test due to my state of health and I just felt like 😭. A friend suggested Spécimen Santé to me and told me that it could suits me needs. From my 1st call, I was rocked by the sweetness of Imane, she is just adorable, and patient. She listened to my meeds and took the time to explain to me the procedure for certain samples that were not pleasant to make. Well, it was Chantal who came to my house and immediately upon her arrival, she knew how to do magic 🤩, I didn't feel anything 😁!! Thank you so much. Look no further, call now for exceptional service at all levels!!
Nathalie F. a fan for life!!
Review
I am 100% satisfied with the service I received at my home. The nurse was very professional, she had a black lab coat, identity card visible. She carried out a thorough verification of my identity with my health insurance card, my request and these labels. I was totally impressed by her righteousness an efficiency. It was when my doctor called me in the afternoon to discuss me results, I was speechless. WOW!! Spécimen Santé is a sign of excellence, nothing less.
Sarah D.
Review
We have been doing business with Josee for several years now and we are very satisfied with th services received. It suits our lifestyle perfectly, we are entrepreneurs, and we have to leave very early in the morning, the nurse was here at 05h00. It was simple, efficient and quick. We have recommended the excellent service of SPÉCIMEN Santé to our family and all our co-workers. Thank you girls for your dedication.
Helen & Serge
Review
I'm not used to writing reviews, but with th service I received at Spécimen Santé, I absolutely have to share the good news! It's a truly personalized services, I immediately felt that I was important and that makes all the difference for me. What about the nurse who came to my house, a pearl! Without a doubt, I recommend the sampling services of SPECIMEN Sante. Very human women and extraordinary service. Thank you for your dedication 🙏🏻😊.
Julie M.
Review
I was tired of waiting at the CLSC to have my blood drawn, in addition to losing a day of work, I could no longer afford this luxury. It was while going to my pharmacy (Samson and Curé-Labellel) in Laval that the pharmacist told me about the sampling service offered at the branch. Given my needs, he also gave me the Specimen Sante card. I phoned the same day and got my appointment a few days later and didn't need to miss work. It's so awesome that I tell everyone about it. I'm so happy!
Sylvie
Review
I received extraordinary services, from making an appointment to have blood drawn!! This service is perfectly suited to my needs. I adopted your services and my sister too, thank you so very much!!
Marina T.
Review
Excellent service received by Imane during my last appointment, which was given the number of tests requested by my doctor. She has a very special way of enveloping us throughout the process and making are experience unforgettable.
Richard D.
Review
Excellent service received by the whole team, my pharmacist sent a request for home service with my request and 2 hours later, I received a call to schedule my appointment. Had to do the tests quickly because I was going outside the following week. I had an appointment with Catherine on thursday morning and my doctor received the results the next day. A fast, professional service and I left with peace of mind. THANK'S
Dimitrios Z.
Review
I decided to have home service after a long discussion with my husband. I'm so glad I did. Imane was able to answer all my questions and calm my worries, she is so kind. Together we planned the appointment well according to the tests request and all the results were there when I met my doctor. I am super happy and for sure I will continue to use their services in the near future.
Tina S.